Trust and safety
What verification means
Badges on Yenko tell you what our team has checked about the person or organisation behind an event or cause. Here is exactly what each one means, and what it doesn't.
The badges
What each badge means
Verified organiser
The Yenko team reviewed documents for this organiser, including a government-issued ID for the person running the account. It's the badge you'll see next to an organiser's name, and it's only given once their identity has been verified.
Identity verified
The Yenko team checked a government-issued ID for the person who runs this account, and the name matched the contact details they gave us.
Organisation verified
The Yenko team checked the organisation's registration certificate, and the registration number and name matched what the organiser told us.
Payout account verified
The Yenko team checked a document for the bank or M-Pesa account that receives the money, and the account is in the organiser's name.
Verified cause
A separate badge on an individual cause page. It means our team reviewed that specific cause and its organiser before marking it verified. An organiser's badges apply to the organiser, not automatically to every cause they run.
An organiser only shows the badges they've actually been given. No badge simply means we haven't checked, not that anything is wrong.
How we check
A person reviews real documents
1. The organiser sends documents privately
A government-issued ID for the person responsible, plus a registration certificate for churches, charities and companies, and proof of the account that receives the money. These are never shown publicly.
2. Our team compares them with what the organiser told us
The name on the ID must match the contact person. The registration number and name must match the certificate. The payout account must be in the organisation's (or person's) name.
3. We give only the badges the documents support
If something doesn't match, we ask the organiser to fix it before giving a badge.
4. Badges can be removed
If details change, for example a new bank account, or a concern is raised, we can remove some or all of an organiser's badges.
Be informed
What verification doesn't mean
- It isn't an endorsement. Yenko doesn't vouch for an organiser's plans, beliefs or results.
- It doesn't guarantee how money will be spent, or that an event will go ahead exactly as described.
- The story, goal and updates on a cause are written by the organiser.
- Checks are made at a point in time, from the documents we were given. We look carefully, but no review can catch every forged or out-of-date document.
If you're giving a large amount, it's always sensible to get to know the organiser first.
Your payments
How you're protected
Payments go through licensed providers
Card and mobile money payments are processed by payment providers such as M-Pesa, Paystack, Flutterwave and Stripe. Yenko never sees your card details or M-Pesa PIN.
You get a receipt for everything
Every ticket order and gift gets an email confirmation with a reference number, so you have a record of what you paid and to whom.
Report a concern
If something doesn't look right, trust your instinct and don't give or buy.
Refunds for event tickets follow each organiser's refund policy, shown on the event page.
For organisers
How to get verified
Sign in to your organiser dashboard and open Verification. You'll need a photo of the contact person's ID, your registration certificate if you're an organisation, and optionally proof of your payout account. It takes about 5 minutes, and we aim to review requests within 2 working days.